Returns and refunds

Policy was last time updated 07/15/2024.

“At Buddy’s Paws & Claws” (At Buddy’s) wants you to be completely satisfied with your purchased item. If for any reason, you are not completely happy with your purchase, we will gladly accept returns for the full refund on a cost of the item under the following terms and conditions:

TERM

Returns are accepted within 14 days from the delivery date. 

ITEM CONDITION

The item to be returned is in its original condition or may be “open box” but must be not damaged, complete, and all original packaging intact. In the event that your order arrives damaged in any way, please email us as soon as possible at buddys.friends2024@gmail.com with your order number and a photo of the item’s condition. Please be aware, these type of complains (damage at arrival) won't be accepted after 7 days after delivery. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

FORM OF PAYMENT

After the store gets the item back and the conditions above are met, refund will be issued in the original form of payment.  Please allow up to 2 business days for your refund to be issued once your return is received.

SHIPPING COST

The original shipping cost is not refundable. You are also responsible for the shipping cost of the return.

EXCLUDED ITEMS

All items with the exception of the following are eligible for the return:

• Clearance Item
• Final Sale Items
• One and Done Items
• Items from the TOYS section - dog toys, cat toys

To initiate the return, please contact the store, specify your original purchase # and the reason for the return. At Buddy’s team will provide you with the returning address.

If you have any further questions, please don't hesitate to contact us at buddys.friends2024@gmail.com.