Shipping Policy
Policy was updated 07/15/2024.
At Buddy’s Paws & Claws, we are dedicated to process and ship your order fast so you and your beloved companion can enjoy our items as soon as possible.
ORDER PROCESSING
Please allow 24 hours to process your order. Expect an email within 1 business day to let you know your order is on the way!
FLAT RATE SHIPPING
Orders are shipped within 1 business day using UPS or USPS Services, with general expected delivery between 2 and 5 business days (depending on the distance from our store). All items are shipped from Michigan. Shipping Rate depends on the weight of your order and amount of your order.
- Free for the order of $75 or more.
- For the order under 1 lb - the flat rate is $3.50.
- For the order between 1 and under 3 lbs - the flat shipping rate is $7.50.
- For the order between 3 and under 5 lbs - the flat shipping rate is $10.50.
- For larger and heavier orders (>=5 lbs) - the flat shipping rate is $15.50.
These shipping fees apply to orders within the USA only. We do not ship outside of the United States at this time.
REFUNDS, RETURNS AND EXCHANGES
We accept returns for almost every category's items up to 14 days after delivery, if the item is in its original condition, or may be “open box” but must be not damaged, complete, and all original packaging intact. We will refund the full order amount excluding the shipping costs.
In the event that your order arrives damaged in any way, please email us as soon as possible at buddys.friends2024@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. More details for the returning items you can find in our Return Policy that you can easily find on our website.
If you have any further questions, please don't hesitate to contact us at buddys.friends2024@gmail.com.